![]() ![]() For example are court forms that use “husband & wife” to describe spouses exclude same-sex couples. The LGBTQ+ community and other minority cultural identities in our country often feel excluded when their interaction with the justice system inherently excludes their experience. Nicolle specifically attributed a spike in usage of non-English services to her appearance on local Spanish news.Ĭontact Nicolle,, to learn more about strategies to reach non-English speakers about court services. Nicolle Katrivanos, Supervising Attorney for the District Court Help Center in Rockville, appeared on local NBC 4/Telemundo Television Network to expand news coverage of available services directly to Spanish speaking residents. By partnering with these trusted community intermediaries, staff established ongoing relationships with local partners to develop pipelines to share court services information through regular calls, flyers and newsletters, recurring meetings and presentations, and in some cases even identified formal liaisons to enhance communication between the court help program and community partners.Ģ) Appearing on non-English media outlets Strategies to better connect included:Ĥ2% of Montgomery County residents are non-English speakers, therefore staff partnered with County Multicultural Affairs Offices, Police Department Hispanic Affairs Officers, public schools, public defenders, County Departments of Housing Affairs, among others. Using this tool, SRLs are able to control their legal issues and keep track of their progress.Ĭontact Sarah Coffey Bowes,, to learn more about the Maryland Justice Passport.ĭuring the public health emergency, Maryland Court Help Providers prioritized finding and connecting with as many Marylanders as possible to better understand the needs of their community and to identify gaps in their services. Sarah Coffey Bowes shared that the purpose of the tool is “to prevent retraumatization,” and ensure customers know “where they have been, where they need to go, and what they need to do.” The tool is equipped with a dashboard, notes, events, and even able to store files and track tasks. This allows a different provider to pick up where their colleague left off. A provider can simply ask, “do you have a justice passport?” and, if a customer has an account, the provider can quickly pull up a summary of the SRLs information and status. The tool functions like a portal for self-represented litigants and enables a Court Help Provider to access a users case summary, court documents, and set tasks and calendar events to help SRLs track their progress. The Maryland Justice Passport is a public facing innovation. By using the Knowledge Base, help can be delivered without delay.Ĭontact Matthew Smith,, to learn more about the Court Help Center Knowledge Base. ![]() “This tool can be used in those moments when asking a colleague through email is too slow to get someone the help they need,” says Matthew Smith. Using FlowLu, the Court Help Center Knowledge Base also serves as a channel for the Maryland Judiciary to quickly share information across help centers in the state. ![]() This tool allows users to access a repository of articles written by lawyers to assist court help providers in understanding common case procedures, changes in laws, and can be used to assist pro bono attorneys deliver assistance to their clients. Maryland Court Help Providers have access to the Court Help Center Knowledge Base, designed specifically with providers in mind. The Maryland Court Help Center 2021 Provider Conference offered a glimpse into some of the cutting edge innovations in self-help in the COVID era. ![]()
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